RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, We use standard EUR and UK size so that you can pick your perfect size. if you still want to swap your footwear for another size or do not like then please notify us by an email: [email protected] within 4 days of the product being delivered to you. we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact.
- All items must be unworn, unused, unwashed and in its original condition.
- Footwear should have no scuff marks on its outsole.
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been receive back to us and examine by our team.
VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 4 days of the delivery date.
Which products are eligible for return or replacement?
If the product you have received is damaged, deffective or item not as described. In this case, return request has to be made within 4 days of receiving the order.
What can i do if i have placed an order by mistake, and it has already been shipped?
If you have ordered a product by mistake and it has been already dispatched, replacement or refund is not applicable. It can only be cancelled before dispatch of products.
If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product or ‘Not as Described’ please raise a replacement request or get in touch with us on [email protected]. You will also have the option to choose refund for the product.
If I receive a physically damaged product, can I get it replaced?
Delivery is usually safe, but, if you receive a damaged product you can replace it. To avoid any hassle, go through the following steps:
- On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
- If you are concerned, please make a video while opening the package. Call the Trending Toes customer care for further assistance.
How do I place a replacement request on Trendingtoes.com?
If you want to replace a product on Trending Toes, please follow these steps:
- Create a replacement request by calling our customer care or by email. You can place a replacement request for a product bought on the website within 4 days of delivery.
- Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.
I have requested a replacement, when will I receive it?
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies.
Is there any product not eligible for replacement/return?
All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
- Items that have been used/assembled/altered or damaged due to the misuse of product.
- Digital products like Giftcards.
- Products which were sold as combos/sets, are not eligible for return/replacement as individual items
- A product is not eligible for return if you have ordered it by mistake. It can only be cancelled before dispatch.
Note: All items returned must be unused and in their original condition with all original tags or boxes and packaging intact
What if I choose to have my order replaced and the product is sold out?
Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.
When returns are not possible?
There are certain scenarios where it is difficult for us to returns, which are:
- If the return request is made outside the specified time frame.
- Items that are returned without original packaging, freebies or accessories.
- If the product is damaged because of use or the product is not in the same condition in which you had received it.
- Defective products which are covered under the manufacturer’s warranty.
- Any consumable item which has been installed or used.
- Products that may/have been tampered or products with missing serial numbers.
- Anything missing from the package received including price tags, labels, original packing, freebies or Accessories.
Do I need to pay the courier company to send my product back for replacement? Will I get the money back?
No, Our courier partner will pickup your product free of cost.